4/10 Fair
Jun 24, 2025
The hotel was nice and clean and breakfast was good The problem that I have is that we checked in and our air conditioner in our room wasn't working properly. I called the front desk and the clerk stated that she had to call her manager. I waited about fifteen minutes and still haven't gotten a call back. I was already exhausted from traveling and just wanted to shower and decompress. I called back to the front desk and was told that the manager states that they would try to figure out the air conditioners malfunction, but no one showed up to address the situation. I asked could I be moved to another room and was told no that they couldn't move us. I proceeded to go downstairs to then be told that they didn't have any other rooms cleaned so they couldn't move me. I waited for another thirty minutes from them to walk around to see if rooms were available. Then all of a sudden after I stated that I demand a refund in cash since I paid with a credit card with a hold on my credit card for the total amount due plus incidentals the clerk amazingly had rooms that were available. The clerk and I went to one room and the key didn't work so she had to call her manager back to figure out the problem. Now an hour after checking in has passed by and they finally found a room that was available. People were steadily coming to check in only to find out that once they checked in their room assigned was occupied by another guest. I would never stay here again.
Latoria
Latoria, 1-night trip