2/10 Slæmt
3. maí 2025
STAY AWAY! Bugs and rudeness!
Stay away! BUGS! Rude manager/owner. I have reserved 2 rooms on this hotel. One of the rooms hade quite a few dead roaches as well a couple alive ones. That was the room that was occupied by my son and his girlfriend. They decided that this was too much for them and decided to look for another hotel. We notified the front desk and the Manager was skeptical and rushed to the room to inspect it. She got to the room and closed the door. As she comes out she stated that she could not see any bugs. My son noticed that she clearly swiped out one of the dead bugs that was on the shelf of the mini fridge not knowing that there was several of them. He collected another one and brought it to her attention. She then started to walk back in front of us toward the front desk and (UNBELIEVABLY) made the following remark: “you have high expectations, this is not the Ritz-Carlton”. That was it! I blew my top and demanded a refund of both rooms and harshly (probably with some expletives) professed my indignation not only with the big situation (it could happen), but with the total lack of customer service! STAY AWAY!
Ernani
Ernani, 1 nætur/nátta fjölskylduferð
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