Hotel Sercotel Alcalá 611

Perfect for trade shows. Close to arena and airport and not too far into centre. Well kept hotel with friendly staff.

I’ve only stayed for one night . But it was clean and close to the airport .

This was a one night overnight for us but was impressed with the hotel shuttle service and the hotel. Very nice place!

Hotel itself was great,however the shuttle service was not what they claimed it to be.Upon arrival at Madrid airport,I called the hotel and was given the location as well as the time of pickup.We arrived at 10pm,shuttle pickup from terminal 4 was 10:30pm.We got to the pickup area and saw several vans,large buses.none with the hotel logo on it. I asked several drivers and were told that it was not them. The unclearness as to what the logo on the minivan was unclear,yet it was not there.WE had arrived att 10:25pm. When I called the hotel,we were told that it was gone and the next 1 would be at 11:30 pm.Hotel website states that the last shuttle is 11pm.Hotel informed us that the driver was too far away to come back,hence it cost us 46 euros for 2 cabs to get there.Next morning,we took the shuttle at %;45am,we were told that driver would take us directly to airport which was untrue.Driver stopped at another hotel.went inside and waited 15 min for these passengers,We were concerned about missing our flight,yet he still waited for these other passengers with no regard to us at all.Not happy with the rudeness of the staff.