ITC Hotel

Rooms were not the ones shown in the building and we were across the road in a different building. Some seating outside the building would have been good. Rooms very small but good enough for a place to sleep

Hotel staff were really helpful and friendly but the hotel would defiantly not pass British safety regulations. Faulty towers springs to mind. Rooms were clean and tidy and beds comfortable but I defo got a shock when I walked into hotel. Stairs stairs stairs and more stairs and not very safe ones at that .

I was told that payment for the stay is to be made at the arrival however that wasn't the case. They tried to charge my card and it got declined 4 days before the trip which led to cancellation of my booking, i had to call and explain the situation however apparently my room wasn't available anymore for 1 of the 6 nights I booked there, even though the final result was me getting the same room for the 6 nights. I had to pay an extra 105 euro just to guarantee my stay, it was absurd and the extra payment of 100 eur felt forced upon me since I already had my flights booked and this only popped up days before (No one tried to call me from the hotel to inform me of this). The room was very slick and modern looking, in my opinion the interior of the hotel was maximum of 2 stars however the room was more from like a 3-4 star hotel, Service was excellent and we have gotten everything we asked for. The memory foam mattress was bliss for my back however the cleaning service has been quite rude, they would either try to walk into the room without knocking first while we'd still be asleep or they'd knock and wake you up expecting for you to leave to clean sitting outside your room door pressuring you to leave for a while. Other than that, the room was excellent and the hotel was located close to everything including lidl (Water 50c for 2L, compared anywhere in town which was 3 eur for a 1.5L )

What a great place to stay. Room was cleaned daily.. comfy beds. Very peaceful sleep.. recommend to stay here. Price was good as well..

The stay was ok but I was disappointed that I was not told beforehand that I would be in the Townhouse and not the main ITC hotel - also the TV remote was not working properly for 2 days, and the supplies of tea and coffee making items was not topped up atall during my 4 day stay - plus on check -out after 7am I just had to leave my room key in a box as nobody was in reception till 8am.