Beach Quarters by Diamond Resorts

Had to go outside to get to the front desk because of construction, and construction equipment made parking extremely difficult to maneuver the car thru the parking garage. The drain for the whirlpool tub wasn't staying closed making using the tub almost impossible to use and enjoy then the balcony door had a gap at the bottom during high wind it was very unsettling to try sleeping. Aside from the little nonsense it was a nice place to stay

Great customer service, very clean, great view

Upon arriving found out that the hotel was under renovations. Check-in took a ridiculous amount of time (computer issues), however check-out was just as bad. Another customer was furious with the same issues. The room was not clean. The tub was in horrible condition, button didn't work, drain covers missing, and when turned on jets, a tremendous amount of hair blew out. Contacted front desk, and was told to please send picture and they would contact maintenance. Felt disgusting when left. Management did not seem to care.

When I got to hotel my reservations was no showing by Hotels.Com. The property stated that Expedia had booked the reservation. After calling hotels several times due to an issue with check in, I was unsuccessful if finding out who was the 3rd party to book this reservation. After reviewing my bank statement days later, I called Hotels.com to confirm that this company did in fact get the money for this booking

It was a mix-up with my reservation .my problem was resolved Swift and quick . thanks to the maintenance for helping to . We will be BK I told my co worker to come there.