4/10 Sæmilegt
31. mars 2025
Disappointed
I had a wedding to attend 10 minutes away. About 6 mi away. I had trouble checking in via online. The hotel's website lacked much information. It never indicated that there wasn't a breakfast included. It also didn't indicate that they didn't have blow dryers in the rooms. Really? No blow dryers in the room. It's 2025 that's extremely inconvenient I called the hotel to "check in" because the hotel's website wasn't functioning properly and I got an error message. Concierge told me that I couldn't check in by calling. Really? That would be impossible for me to check in and give my name and put a credit card on account? This imbecile told me ' I should keep trying to check in online" or check in once I got to the hotel" I know it would be a later night and the app wasn't working for me to do so and I wasn't going to risk losing my room before checking in on time. I also asked the concierge to verify if there was a shuttle bus from the venue back and forth to the hotel and my answer was. " I'm not sure." How is the concierge not privy to any of this information? And then when I arrived? "Check in" I had to wait nearly 10 minutes for somebody to come up to the front desk. They can't even offer you coffee in the morning .I will never ever recommend this hotel. It was such a disappointment
Staðfestur gestur
1 nætur/nátta ferð með vinum
Sannreynd umsögn gests af Hotels.com
