Vienna Marriott Hotel

Great manager to friendly service and helpful concierge

Very polite and professional hotel staff, excellent service in all aspects.

What should have been a fantastic weekend at the Christmas market in gorgeous Vienna Austria turned sour when we checked in with the Marriott inner Stadt. The agent demanded the full amount be paid upfront, I therefore put 1646.00 cad through my debit ,5 min later after I advised my friends they advised the check in assistant at the desk they wanted to pay separate, she obliged and assured me the full amount was refunded to my account and she collected 411.00cad x 4. I questioned the agent saying how did you refund when you never took my debit card back she advised it was done through her computer. For the 3 days we were in Vienna nothing was refunded we spoke to 2 managers and again assured all was done , to add more stress another 485.90 was auth on my credit card for apparantly possible incidentals that may transpire during our stay. Long story short finally received my refund 1 week and 1 day later as for 485.00 to mastercard still investigating this. Not impressed as I visit Vienna minimal 2 times a year, I have stayed at much smaller and less expensive hotels and have never ever had this issue, be weary before you use this property althougha chain not necessarily your best choice!

Great location. 10 minutes walk to St.Stephan’s cathedral and the pedestrian shopping district. Large room but limited storage for clothes and suitcase. Condition of shower was so-so. Glass door was banging and the small shelf for your shampoo and shaver was broken. WiFi service is filtered - annoying. Had to use a VPN to be able to access my company e-mail server. Breakfast is very nice but also very expensive.

The staff at reception is absolutely useless, handing up the phone on me and unable to connect around 40 minutes. Not to mention that they charge me for extra additional money in morning and never returned the deposit even though they charged me separately! Not a 5* experience at all.