Vienna Marriott Hotel

When we checked in and was told that the room did not have the Kind bed which we have confirmed and have only two Queen beds. The reason given was that the type of room we confirmed was sold out and needed to provide us with alternative. We were further told that hotels.com didn't confirm with the hotel for the type of rooms we have booked. The staff mentioned that we should booked directly with the hotel if we would like a particular type of room as hotels.com can't guarantee the room type.

It was great! Room was nice and comfortable, staff was friendly and helpful. Good location too! Short walk to the main square.

I was unhappy by two things: - By mistake I booked the hotel online, which prevented me from using the corporate rate (to which I was entitled, being on a business trip). But the Marriott reservation person claimed that -- given that I had already started the hotel stay -- she could not lower my rate. Nor was she willing to lower my rate, so as to compensate me for extra charge during my initial stay, for the extension of my stay at Marriott, although that certainly was in her domain (I asked her to do that before making the new reservation). - It is ridiculous that for a charge of EUR 250 per normal room per night Marriott does not automatically include a wi-fi. (To provide free wi-fi, Marriott requires membership -- but I was under big pressure when I arrived at the hotel and surely did not want to lose time with acquiring membership). So it seems to me that Marriott is using every opportunity to "milk" customers!

I always stay at the Vienna Marriott. Great hotel, staff, and location. Always the best!