In the heart of Vienna, Novotel Wien City offers an upscale retreat near St. Stephen's Cathedral and Stephansplatz. With shopping on site, a playground for kids, and international cuisine at Family and Friends restaurant, this eco-certified hotel has something for everyone.
Novotel Wien City puts you in a great location, within a 15-minute walk of Prater and Stephansplatz. Guests can visit the fitness center for a workout or grab a bite to eat at Family and Friends, which serves international cuisine and is open for lunch and dinner. Other features include a bar/lounge and a terrace. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Julius-Raab-Platz Tram Stop is 3 minutes and Nestroyplatz U-Bahn is 4 minutes.
At a glance
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Hotel size
127 rooms
Arranged over 8 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in/out available
Check-out time is noon
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Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
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Pets
Pets allowed (dogs only, 1 total)*
Service animals welcome
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Onsite self parking (EUR 29 per day)
DONE
Transfers
Airport shuttle on request (available 24 hours)*
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Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Traveling with children
Playground
What to do
Bicycle rentals nearby
Scooter/moped rentals nearby
Services
24-hour front desk
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 2007
Safe-deposit box at front desk
Terrace
Fitness center
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
At least 10% of profits reinvested in community & sustainability
At least 80% lighting from LEDs
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Accessibility
Wheelchair accessible
Elevator
Elevator door width (inches): 59
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible restaurant
Accessible airport shuttle
Handrails in stairways
Stairway handrail height (inches): 47
Magnifying mirror
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
Flat-screen television
Premium satellite channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Sleep well
Blackout drapes/curtains
Free crib/infant bed
Freshen up
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Special features
Dining
Family and Friends - This restaurant specializes in international cuisine and serves lunch and dinner.
Awards and affiliations
Eco-Certified Property
This property participates in the Austrian Ecolabel and EU Ecolabel, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 27 per person
Airport shuttle service is offered for an extra charge of EUR 52 per person (one-way)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 29 per pet, per night
Parking
Self parking costs EUR 29 per day
Policies
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
State tax ID - 1
National rating
Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.
Also known as
Novotel Wien
Novotel Wien City
Novotel Wien City Hotel
Novotel Wien City Hotel Vienna
Novotel Wien City Vienna
Novotel Hotel Vienna
Novotel Vienna
Vienna Novotel
Novotel Vienna
Novotel Hotel Vienna
Vienna Novotel
Novotel Wien City Hotel
Novotel Wien City Vienna
Novotel Wien City Hotel Vienna
Frequently asked questions
Does Novotel Wien City offer free cancellation for a full refund?
Yes, Novotel Wien City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Novotel Wien City?
Yes, dogs are welcome, with a limit of 1 total. There's a charge of EUR 29 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel Wien City?
Yes. Self parking costs EUR 29 per day.
Is airport shuttle service offered by Novotel Wien City?
Yes, an airport shuttle is available. The charge is EUR 52 per person one-way.
What are the check-in and check-out times at Novotel Wien City?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Novotel Wien City?
No, this hotel doesn't have a casino, but Casino Wien (20-min walk) is nearby.
What is there to do at Novotel Wien City and nearby?
Have fun during the warmer months with activities nearby such as cycling. Novotel Wien City also has a fitness center.
Are there restaurants at or near Novotel Wien City?
Yes, Family and Friends offers international cuisine.
What's the area around Novotel Wien City like?
Novotel Wien City is in Leopoldstadt, a short 3-minute walk from Julius-Raab-Platz Tram Stop and 13 minutes' walk from Prater.
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Reviews
Novotel Wien City Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
8.6
Location
8.8
Staff & service
8.8
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was great with a good selection of options and delicious food. (14 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Breakfast
Location
Bed
Children
Lobby
Building
Reviews
Verified
8/10 Very good
Mar 23, 2026
Perfect location for metro line and walking to city center…
fatih
fatih, 3-night trip
Verified
10/10 Exceptional
Feb 14, 2026
Nice hotel. Staff was friendly.
Frank A
Frank A, 3-night trip
Verified
10/10 Exceptional
Nov 27, 2025
Room was clean and comfortable and serviced regularly. Breakfast was fantastic with a huge range of selections.
Georgia
Georgia, 3-night trip
Verified
8/10 Very good
Dec 11, 2025
Great location and stay. Nothing out of the ordinary
Jason
Jason, 3-night trip
Verified
8/10 Very good
Dec 8, 2025
Spotless room. Comfy and well located
Susan Jane
Susan Jane, 2-night trip
Verified
10/10 Exceptional
Dec 13, 2025
Lovely size room and in such an idea location.
Marc
Marc, 3-night trip
Verified
10/10 Exceptional
Jan 3, 2026
Lovely clean room with lots of space
Victoria
Victoria, 4-night trip
Verified
10/10 Exceptional
Jul 5, 2025
It was great, stayed with young family.
Goran
Goran, 2-night trip
Verified
10/10 Exceptional
Jun 15, 2025
Great hotel, location, and easy check in/out. Would come again.
Nora
Nora, 2-night trip
Verified
10/10 Exceptional
Mar 16, 2025
Perfect location and very good services.
Kanoksak
Kanoksak, 1-night trip
Verified
10/10 Exceptional
Oct 14, 2025
The location is close to a metro. Room is clean and with good supple of coffee and tea. Breakfast spread is good.
Steven Siaw Ling
Steven Siaw Ling, 4-night trip
Verified
10/10 Exceptional
Mar 23, 2025
Very friendly staff, brilliant location for getting about, no faults
Julie
Julie, 3-night trip
Verified
8/10 Very good
Jul 12, 2025
Hotel was very nice and comfortable. The only downside was the price for breakfast and dinner. Service for dinner was great - a special shoutout to Vlad.
Kieran
Kieran, 4-night trip
Verified
10/10 Exceptional
Jul 2, 2025
Very clean and centrally located to various methods of transport. Multiple dinning options a short walk away.
Mathew
Mathew, 3-night trip
Verified
8/10 Very good
Feb 5, 2025
Hi we stayed for 4 nights - hotel very comfy & in the central good for yrsndprt links & near every thing we needed - room was warm & had what we needed- lovely city travelled with wife & friends / will recommend thank you
Christopher
Christopher, 4-night trip
Verified
10/10 Exceptional
Aug 17, 2024
Great stay. Fantastic hotel and staff. Highly recommend.
Adam Stewart
Adam Stewart, 3-night trip
Verified
10/10 Exceptional
Jun 17, 2025
Staff at the lobby is very kind and they are always willing to help
Nadienka
Nadienka, 4-night trip
Verified
10/10 Exceptional
Jun 2, 2025
Clean and comfortable
Doranna De
Doranna De, 2-night trip
Verified
10/10 Exceptional
May 3, 2025
Our stay was wonderful, the staff was very helpful and nice. Thank you very much.
Sharon
Sharon, 4-night trip
Verified
10/10 Exceptional
Jan 5, 2025
Very conveniently located
Daniel
Daniel, 3-night trip
Verified
10/10 Exceptional
Jul 28, 2024
Friendly and helpful staff at check in. Rooms were comfortable and easy walk to everything in Main center of Austria 🇦🇹
Charmaine
Charmaine, 1-night trip
Verified
10/10 Exceptional
Jul 25, 2024
The property is very close to shopping and public transportation, the staff are very friendly and it very clean property
Mariam
Mariam, 3-night trip
Verified
10/10 Exceptional
Dec 7, 2024
The hotel room was clean, nice and spacious. The location is perfect and next to metro station. The hotel is a sustainable hotel.
Richard
Richard, 2-night trip
Verified
10/10 Exceptional
Aug 31, 2024
Brilliant location to walk to the historic area, 2 mins to nearest metro, lovely restaurants nearby, safe area with children
Verified traveler
1-night trip
Verified
8/10 Very good
Aug 4, 2024
Property was decent with nice staff. Overall experience was good.