Ocean Holiday

The employees at the front desk were no help when we complained about the wifi every night we were there. It would only allow us to connect in the main lobby but not in our room on the 8th floor. First they said to step out in the hall to connect our phones, that this might help. Then they "had a guy" fixing it and restarting the router. That didn't help. Then that guy came and checked on us on the 8th floor (nice gesture) and we still explained that it would only connect either out in the hallway or down in the lobby, but not in our rooms. My friend and I are college students with summer classes and we were not able to complete any of our classwork while on this trip. We specifically picked this hotel because we thought we could rely on the wifi but we unfortunately could not. The employees at the front desk kept saying "well my phone connects to the wifi" and I understand that because the only good connection is in the lobby where they are working! Then the employees at the front desk said (as a last resort) "I'm sorry we cannot do anything for you you'll have to speak with a manager in the morning." You'd think that if we had been complaining about the wifi every night to the front desk that they would leave our room number and complaint with the managers working the next morning. There was poor communication between the employees and managers.

The hotel is very clean no issues at all perfect location enough parking space very comfortable. I will be definitely return here.

The air condirioner wasnt working correctly, bathroom door warped wouldnt shut. Rooms eere musty. Front desk employees very rude accept the tiny short blonde hair one. Room next to us smoking pot so we were unable to enjoy balcony

Over all great, beds were a little too hard for us and the pillows were horrible, i went and bought my own. Housekeeping done an excellent job, front desk were very nice, and j didnt get his name ,but the guy taking the trash out gave great advice on were the best food was. I definitely will recommend.

This was the 3rd year in a row that we stayed at this hotel. This year was by far the worst and we won't be staying here again. The beds were uncomfortable. The sheets didn't fit the bed. The sink was clogged. It was loud every single night in the hallway. That could have been because we stayed right in front of the elevators. The paid security was rude and made several derogatory comments towards myself, my family...and others the entire time he was on duty. His name was Don. Next year I'll pay the extra couple hundred dollars to stay in a decent hotel. Ruined our vacation.

AC didn't work gud

The room appeared clean and beds were very comfortable. However, my daughter stepped on a roach during the night in the bathroom. Masks were required by law during our stay, not all guests wore them. Cleaning staff wore masks but the desk staff did not. Although the desk staff were somewhat behind plexiglass I did see one step out without a mask to question someone sitting at a table to verify they were a guest. The worst issue was the lack of privacy on balcony and constant heavy cigarette and other smoke smells on the balcony, despite the anti smoking policy. Over priced and certainly not worth paying for ocean front if you can't enjoy the balconies. Parking is very limited, my daughter and I had to park in the dark ally across the street and walk to hotel, was unnerved when man stepped out of trees.

For a last minute trip during this time in life, this hotel was perfect! Management was professional and helpful.

Nice room, friendly staff, room could have been cleaner but stay was good overall.