New Steine - Guest House

Excellent service, clean accommodation and friendly staff

Shower was too hot to stand under – I could not control the temperature as the shower dial was broken. Lock on the door was broken. Had to bang it shut repeatedly to ensure it was secure. Safe was broken. On one occasion, my door was left unlocked by a member of staff for the whole day. Poor security – I cannot describe how because it would put current visitors at risk. Unnecessary furniture in an already small room. Many of these issues were reported at reception, but nothing was done to rectify the situation. I've stayed at quite a few hotels in Brighton over the years. This was the lowest standard I've come across.

Clean, elegant and spacious. Although, was initially concerned that our room was situated near the entrance hall way this didn’t seem to be a problem.

Fantastic hotel and food absolutely top notch

Fantastic. Overjoyed.

I thought it was a nice place clean quiet nice staff

Staff very friendly. Rooms are clean. Food was nice. Shower facility needs improving ( water takes ages to heat and almost overflows the shower tray due to poor drainage) Unfortunately front facing rooms very noisy due to outside disturbances throughout the night- maybe should consider double glazing. The hotel and staff are nice but due to outside noise we would not stay there again.

Only a one-night stay, for a stag party. Nice, friendly guesthouse. Room was nicely equipped and the bed was very comfortable. All the staff were very helpful. Only one problem, on Saturday 2nd February, we retired early (22:00) only to have one of the other guests knock on our door. They started to shout at and threaten me with calling the police. They said we were making too much noise, I assured them that it wasn't us. Fifteen minutes later the police knocked on my door, they were invited in and quickly established that the noise was coming from an adjacent building. Very embarrassing and very annoying.

location

Bit of a fousty smell in bath room