Serenade All Suites is a beautifully designed and very clean resort, with impeccable attention to detail in its maintenance. The cleanliness and aesthetics truly stand out, creating a relaxing and inviting atmosphere for guests.
The food at the restaurants was excellent, offering a variety of delicious options that we thoroughly enjoyed. However, the process of making reservations was challenging. The staff’s communication skills were a noticeable issue—many struggled with English, which made interactions frustrating at times. Additionally, there were moments when staff seemed inattentive or not fully engaged, which impacted the overall experience.
While the resort has many positives, these service and communication challenges made it less seamless than we hoped. I wouldn’t discourage anyone from visiting Serenade All Suites, as it’s a beautiful property with good potential. However, I’d recommend being prepared for possible communication difficulties.