Please let me start with, the hotel is truly in a great location. Very quiet neighborhood. The hotel is well maintained and has a great vibe to it. The room was very very comfortable and the housekeeping was top notch. That being said, I did take issue with 2 items. The first was the noise by the staff. I was given a room on the second floor, which opens to the lobby. Every bit of noise travels up and right to your room. Then at 6am every day, housekeeping would start their day. They were never quiet. Loud talking, slamming doors, squeaking on the radio. This went on every day for 2 hours. This is not what a hotel should tolerate. People are there to rest, not listen to slamming doors. The second issue I have is with guests. I have stayed a several hotels in Colombia and all require proper ID of guests to even visit a room. I understand that, but I have friends in Medellin and 1 came over for less then 60 minutes, while we talked and got ready to go out. Well I was charged $20USD by the front desk for a security precaution. I accepted that. The very next day, I did the same thing. My friend in the room for about an hour. This time I was charged $105 for the ability to have a guest. This is ridiculous. The front desk hid the cost. Made up excuses and I don’t fell comfortable ever staying there again. Please be warned. While this is a nice hotel. Ask for a room on an upper floor and definitely don’t have any guest. I get rules, but they should be consistent.