The cleaning staff were the best part of my stay. We did not use room cleaning, but they checked on us daily and always brought bottled water, fresh towels, and even extra coffee supplies. The air conditioning worked well, the bed was comfortable, the room was soundproof, and the toiletries were good quality. The wraparound balcony was nice, though the view was only other buildings and a mechanic shop. One staff member had a very friendly dog on site, which I genuinely enjoyed.
The rest of the experience was disappointing. The gym was my main reason for booking, but it was cramped, poorly assembled, and had no air conditioning or fan, making it unusable in the summer heat. When I raised the issue, the non cleaning staff dismissed it and offered no solution, even though a simple fan would have helped. They said the air conditioning would be fixed, but nothing happened for days.
The shower drained slowly, the hall lights were out on several nights, and the room felt cold and colorless. The location felt unsafe and had very little nearby, so most activities required a metro or cab ride. There were no extra pillows or blankets for the couch hide a bed.
I wish the staff had taken my concerns seriously. Their lack of care left a sour taste, and I cannot recommend this hotel to family or friends.