2/10
Front desk clerk was unaware of service dog federal and provincial legislation in accordance with the Animal Act. Told me I had to pay and I didn’t. Got sorted thru the supervisor. Room keys had to be reset total of 9 times. First overnight the next day our room was not cleaned yet the cleaning staff said they did it. I spoke to the maid as we left about noon and told her we were leaving and the room could be made up. I reported to the desk at 11:00 pm that it had not been done and I was asked “if I had requested for it to be done each day as that was required”. I said uh no. I have never had to request it it is part of my room fee for the night. So a note was put on my file to clean each day. Buffet was terrible. No fresh fruit I could see. Toast and pb was good. Accessible room should have a handle in the shower to hold onto and one to get out for stability. Room was dusty as no dusting was done when the room was cleaned. Bathroom was clean. Carpets should be removed as they smell are old and hold dust. Suggest vinyl plank flooring. Both bedside lamps should have usb plugs as there is no light socket on far side of bed to plug in your phone to charge it. Kept having to ask for extra towel as they kept
Only leaving two when I had requested more thereby making me have to go to the desk to get more.
Tracey
4 nætur/nátta ferð