Verified
8/10 Very good
Jul 6, 2026
The overall experience was great. The location could not be better and our room (Grand room) was spacious and clean. It was also quiet and the air conditioning worked perfectly during the Berlin heat wave. The only minus was the very long wait in the customer service app (took me 2 hours to talk to a person). Also the breakfast bag was a disappointment. If I realized this before, I would have not paid for the breakfast. I hope they hire more people to customer service and improve the breakfast and I would in that case stay here again.
Anna
Anna, 4-night trip



















