2/10 Slæmt
16. september 2025
We had a wonderful honeymoon at this hotel. Everything was perfect until the check-out. The day before, the staff had confirmed that we could leave our three suitcases at the hotel while we went on safari. We had even tried to book two additional nights to return to the hotel after the safari, but it was fully booked.
On the morning of our departure (4:30 a.m.), while our agency was waiting for us, we were suddenly told we could not leave our luggage, even though we only wanted to pick it up the next day. The first staff member offered no solution, and the second laughed in our face, which was very hurtful. We felt no support at all, only indifference.
This service is standard practice in hotels around the world we have stayed in many hotels and have always been able to leave our bags for several days without issue. What affected us most was the frustration: a contradiction of information that left us extremely stressed at the very last minute. Had we known earlier, we would have obviously found another solution.
This indifference made us doubt all the other services as well if a renowned hotel takes such a situation so lightly, it makes you wonder what else they take lightly. I even got sick one night after dinner, but at the time I didn’t attribute it to the hotel. After this experience, however, I can’t help but question it.
This situation ruined the end of our stay and forced us to leave for our safari with our minds completely preoccupied. For a hotel of this level,
Amine
Amine, 5 nætur/nátta ferð
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