Safestay Vienna

Firstly let me start by saying that the hotel is in a perfect location with buses a few steps away, and the U bahn metro is a couple of minutes walk.. Service was friendly and cheerful and I was happy with the quick email response regarding a request in had. The free coffee machine in the lobby was a lovely touch and the minibar was a surprise. The only downside was the carpet in the bedroom is in dire need of replacing as there were horrible stains and the shower head kept dropping whilst showering which was a nuisance! Overall I'd say its definetly worth the price I paid for and would recommend it to anyone here for a night or two.. Just don't arrive with high expectations or else you will be slightly disappointed.

My family spent two nights during our visit to Vienna. The main room was clean and comfortable however the bathroom shower stall had extensive mold throughout the tile grout. There was also a large hole in the ceiling with a temporary plastic sheet covering it. Overall the stay was good.

Good things: price, location. Not so good: 1) did not clean our room 1 day out of three days stay, and left us without clean towels, toilet paper and soap. 2) I asked for a wake up call far in advance, and the night before I asked concierge if they have my request on record. A concierge confirmed they have it, I reinforced the importance of this since we had an early plane to catch. A concierge sounded annoyed and somewhat rude, saying- if we have a wake up call, you will get it. The result? No, we did not get a wake up call. 3) there is no coffee machine in a room, only in a lobby. It would be OK with me, but when I was trying to bring a cup of coffee to our room, my husband did not want to get dressed to come down to a lobby, their service personnel did not allow me to bring a cup of coffee upstairs, saying I cannot bring their ceramic cups to my room. So, I did not care for this hotel.

Fairly comfortable hotel, smart and well, safe. Our room was big enough and everything worked except for the wall light, but some door handles and light fittings were wobbly. Although it was a superior room, the view was just the back yard and fire escapes. I'm pretty sure the air conditioning was not able to cool the room at all, ie it was not working properly, but as the room was not too hot we did not report this to the staff. Breakfast was really good and the staff kept everything stocked up. Reception staff were very helpful about everything.

Excellent location well connected with the main train station and the centre of the city. The staff is very friendly and helpful. Room was clean, bathroom really nice. We enjoyed our stay there and wouldn't think twice to stay again. Definitely good value for money.