We will not be staying at this hotel again. While the location is convenient, there are many hotels in the same area, so it is not a distinguishing advantage. We requested luggage storage since we had an early flight and wanted to sightsee, and we also asked about early check-in. We were told early check-in was not available due to the hotel being used for day use, which we understood.
However, when we returned later, our bags were left unattended on a cart in the middle of the lobby. They were not secured or monitored, and no one checked a luggage tag or asked for identification when we retrieved them. Our belongings could have been taken by anyone at any time, which was very concerning.
In addition, the elevators were frequently out of service, resulting in long wait times. The walls were extremely thin, making it easy to hear noise from neighboring rooms. The hot water did not work, a lamp in our room was broken, and interactions with the front desk staff were consistently unprofessional and unwelcoming.
Overall, this was a disappointing experience, and we would not recommend this hotel or stay here again.