Hilton Garden Inn New York/Central Park South-Midtown West

After my flight from LGA was cancelled, I was rebooked on a flight from Newark the following day. This hotel, with it's free shuttle, restaurant and bar, was perfect. I must say, the room was huge, very comfortable and the chicken fingers at the restaurant were exactly what I was craving. I'd stay here again any day.

The best thing about the hotel is location. Perfect for the various subway lines and access to many NY favorites. Now what is disappointing is the elevators, be prepared to wait a good 5-15min no matter the time of day. And that is going up to your room or trying to return to the lobby. Also, the rooms are small. Large luggage and more than two people you will feel cramped. No space at all. I personally would not choose this location again and only hope other Hiltons are better.

Excellent in every way!!

I had to pay a 'deposit' alongside paying for my stay at check in. At checkout I was reassured that the deposit would be refunded right after. Instead of getting the refund back Hilton deducted the entire amount of the stay another time. So I payed the whole amount twice, and no one at Hilton seems to bother to even answer my message, let alone refund me..

The room was good, staff was fantastic, but in true NY fashion there were literally bags of trash in the hallway the whole time we were there. I’m not sure if it’s a space issue or what. But, it kind of brought down the value of the whole place. When we left the room it was a little like living in an apartment where your neighbor doesn’t want the trash in their house, but is too lazy to take it down so they just leave it on the back stairway.