Rotorua Citizens Club, near Polynesian Spa, offers a warm welcome with a daily manager's reception and free in-room WiFi. Relax at the bar or savor lunch and dinner at the on-site restaurant.
At Rotorua Citizens Club, you'll be within a 10-minute drive of Polynesian Spa and Skyline Rotorua. Guests looking for a bite to eat can check out the restaurant, and the bar/lounge is the perfect spot to grab a drink at the end of the day.
At a glance
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Hotel size
15 rooms
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Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: 10 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10 AM
Contactless check-out available
Late check-out subject to availability
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Special check-in instructions
The front desk is open daily from 9:00 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Onsite parking includes off-street options
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Other information
Smoke-free property
Property amenities
Food and drink
Hosted evening meals on weekdays for a surcharge
Restaurant
Bar/lounge
Free daily reception
What to do
Pool table
Services
Front desk (limited hours)
Laundry facilities
Facilities
ATM/banking
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Heating
Coffee/tea maker
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Towels
Stay connected
Free WiFi
Food and drink
Refrigerator
More
Daily housekeeping
Special features
Dining
Rotorua Citizens Club - This bar serves lunch and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge of NZD 20.00 (subject to availability)
Late check-in between 10:30 AM and 12:30 PM can be arranged for an extra charge of NZD 20.00
Late check-out can be arranged for an extra charge of NZD 20.00 (subject to availability)
Hosted evening meal costs NZD 25.00
Children & extra beds
Rollaway beds are available for NZD 20.0 per night
Policies
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Also known as
Rotorua Citizens Club Hotel
Citizens Club Hotel
Rotorua Citizens Club
Rotorua Citizens Club Hotel
Rotorua Citizens Club Rotorua
Rotorua Citizens Club Hotel Rotorua
Frequently asked questions
Does Rotorua Citizens Club offer free cancellation for a full refund?
Yes, Rotorua Citizens Club does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Rotorua Citizens Club?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Rotorua Citizens Club?
Yes, there's free self parking.
What are the check-in and check-out times at Rotorua Citizens Club?
Check-in start time: 2 PM; Check-in end time: 10 PM. There's a charge of NZD 20.00 for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge of NZD 20.00 (subject to availability). Contactless check-out is available.
Are there restaurants at or near Rotorua Citizens Club?
Yes, there's an onsite restaurant, Rotorua Citizens Club.
What's the area around Rotorua Citizens Club like?
Rotorua Citizens Club is a short 12-minute walk from Polynesian Spa and 3 minutes' walk from Eat Street.
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Reviews
Rotorua Citizens Club Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
9.0
Location
8.6
Staff & service
7.4
Eco-friendliness
7.8
Property conditions & facilities
What guests liked
The on-site restaurant served excellent meals, with one reviewer praising their steak and lamb shank as "10 out of 10". (3 reviews)
Free on-site parking was a convenient and solid amenity. (3 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Restaurant
Location
Bar
Service staff
Value
Bed
Shower
Lobby
Clean room
Reviews
10/10 Exceptional
Jan 12, 2025
Great place to stay, basic but just what we needed.
Verified traveler
3-night trip
10/10 Exceptional
Feb 27, 2025
club for the locals ,welcoming to the traveler
Very relaxed comfortable place
Easy walk to great resturants, the bus and tourist info headquarters.
Marlene
Marlene, 3-night trip
6/10 Good
Mar 7, 2025
It is a cosy warm pl to stay
Rochelle
Rochelle, 1-night trip
10/10 Exceptional
May 8, 2025
It’s great location
But noisy at night
Barbara
Barbara, 2-night trip
10/10 Exceptional
Mar 21, 2025
Super convenient to restaurants, shopping, and parks. Able to go out for runs and walks with the kids. Great price for a great location!
Thomas
Thomas, 1-night trip
6/10 Good
Feb 24, 2025
Not bad for just staying.
Kenji
Kenji, 1-night trip
8/10 Very good
Apr 27, 2025
Love how close to eat street they were. Can smell the street from here. Convenient for our needs. Comfy clean bedding
Stevie
Stevie, 2-night trip
6/10 Good
Mar 28, 2025
Good stay
It was fine , value for money , Ground floor Pub was nice with live music that was the highlight , staff is friendly
M
M, 1-night trip
10/10 Exceptional
Mar 9, 2025
Great bunch of people that work there and club members were very welcoming. We had lots planned in Rotorua and was great for a cheap bed for the night.
Bernadette
Bernadette, 4-night trip
8/10 Very good
Jun 6, 2024
Good place to stay
Alvin
Alvin, 1-night trip
10/10 Exceptional
Dec 11, 2024
Loved the room and the location. Bar downstairs and dining options nearby as well.
Verified traveler
1-night trip
6/10 Good
Apr 21, 2025
average
Josephine
Josephine, 1-night trip
10/10 Exceptional
Jan 5, 2025
Quiet. Good security. Very good restaurant
S
S, 2-night trip
10/10 Exceptional
May 4, 2025
Its uniqueness to us was it is just 5 minutes away from
The start line of the Rotorua Marathon. Our meal on the evening was fantastic. My steak. Compliments to the chef was perfect. 10 out of 10. As was my daught n laws lamb shank. Her favourite just fell off the bone. Great service. Lovely comfortable room. All in all a fabulous place to stay. Definetly recomend to our friends. Cheers. Dianne Hustler
Dianne
Dianne, 1-night trip
10/10 Exceptional
Jan 31, 2024
Location is excellent
Robert
Robert, 1-night trip
8/10 Very good
Jan 4, 2024
Great for a one-night stopover.
Pamela
Pamela, 1-night trip
10/10 Exceptional
Jan 22, 2024
Very friendly staff, all amenities close
Rahera
Rahera, 2-night trip
10/10 Exceptional
Sep 29, 2024
We liked it.
Terry Henderson Margaret
Terry Henderson Margaret, 1-night trip
8/10 Very good
Nov 9, 2024
good experience
Shynoob
Shynoob, 1-night trip
8/10 Very good
Jan 8, 2024
Nice quiet and good location to other amenities
John
John, 2-night trip
10/10 Exceptional
Feb 16, 2024
stayed there before an would return again
THOMAS
THOMAS, 2-night trip
8/10 Very good
Mar 20, 2025
It was unfortunate that the access to the accommodation on the Sunday evening on which we were arriving was to shut at 7:30pm- fortunately someone phoned us to advise of this!
On the following Friday evening the music entertainment kept us awake until 11.15p.m.
Apart from the above we were quite happy with the accommodation.
Donald
Donald, 1-night trip
10/10 Exceptional
Jun 2, 2024
Good value at a great price
Fred
Fred, 1-night trip
10/10 Exceptional
Jan 30, 2024
Excellent location, walking distance from the volcanic park and restaurants. Highly recommend!
Diego
Diego, 1-night trip
6/10 Good
Jan 26, 2025
It was extremely central to all shops, bars restaurants, the building seems very tired. We had a disabled double room which meant we had a wet room style shower - v good.
Bedding-sheets very white and clean , but the quilt was full of stains and looked very old -did not use. The room very dated. Not sure how price compares to other accommodation so maybe it’s cheap to stay