Holiday Inn Express Berlin - Alexanderplatz

We understood when booking that all taxes and fees where included in the price, it clearly states this on our confirmation. However when checking out we were charged 15euros city tax, the receptionist was abrupt and said we had to pay. If she was correct then the booking email was misleading, if she was wrong then Holiday Inn staff need further training

Hotel in good location to shops, amenities and tourist hotspots. Addition of complimentary breakfast was great and breakfast choice was reasonable (always busy in the breakfast room every morning). Rooms were sufficient, clean and a good size. Enjoyed the single duvets. Nice foyer area. Staff friendly and efficient.

location is great, rooms are OK, breakfast is not so good, the breakfast hall is too small for the size of this hotel and number of guests they have, so don't be so surprised if you need to wait so long to find a place to sit even, but in overall is a "OK hotel" for couple of days. Staff are nice and welcoming, there's a lady at the reception, named Jessica, she's very helpful and nice.

I’m glad we got to our check in time early so we can get a parking spot since they don’t have that much parking spaces. The service was good. The food was good. Would recommend for a short stay.

Great location l