2/10 Slæmt
21. desember 2024
Horrible room & experience
We spent 4 nights in a one bedroom unit rented out by Arya by So FLA Vacations, room 1204-1, at the beginning of December in Coconut Grove Miami. When we walked into the room the rusted front of a washer/dryer greeted us. From there the room got worse. There were chips out of the furniture. The leather frame of the bed was peeling & actually moved as you got in and out of the bed leaving a gap between the bed and the frame. The box springs rested right on the floor. We owned a unit there when this hotel first opened for 10 years & the furniture is exactly the same, over 20 years old, it has never been changed. The curtain liner had holes in it and the window frame was dirty. I must also mention we paid almost $400 a night with no room service, we only found out about the room service a few days before we stayed there, room service was an extra cost if we wanted it. I called SoFa management & was told nothing could be done for me as their other rooms were occupied, They were very rude & unresponsive. I called Hotels.com, we’ve booked with you for years & I’m a platinum member, I was so disappointed with the agent I talked to, he said he’d call the management & promised to get back to me but he never did. I felt so let down by Hotels,com. Such disappointing appalling service. My advice is to never rent from SoFla vacations. We should be refunded our money due to such an appalling experience. Oh and the safe didn’t work.
Mary
Mary, 4 nætur/nátta ferð
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