6/10 Gott
26. júlí 2025
Very nice but pool ANARCHY!!
Asked front desk if we could stay another night in the same room. Said we could if we booked it the same way, through hotels.com so we do that and pay. But desk guy looked incredulous, said we had to cancel the previous booking even though that had been previous night. Said we were now double booked! Had to email the Hilton customer service to cancel previous booking which wasn't even valid anymore. They did refund but charged a fee, making it a lot more than just going to a different comparable Hotel down the road!
That made a 5star go down to 4.5, I'm pretty easy going. But then, Holy Lord the pool for all 3 days was PACKED, understandable being summer but both kids & their parents were OUT OF CONTROL! There were people just looking at each other agast at the total anarchy. We were thanked a few times for having our kids under control, and we lasted less than 20 minutes sitting at a table hoping the parents who's probably less than year old cracked their head on the concrete might take their crew back to the room, but instead let the kid SCREAMMMMM until my 9 year old couldn't take it anymore and we left along with another guy. I chose this place specifically so my two kids could use the pool and i could very much needed, use the hot tub. Not a chance. I understand no one is monitoring the pool (the cleaners are great the whole area was gleaming),but the screaming was glass shattering, maybe put in an intercom in to keep some sense of order please.
David
David, 1 nætur/nátta fjölskylduferð
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