We stayed in a King Suite at Sultan Cave Suites. The room itself was cool and comfortable, but the view was only of the courtyard, which is a busy walkway to the bar and restaurant. This meant keeping the curtains closed for privacy, and it was loud until the restaurant shut down. Towels were missing on arrival, and housekeeping required two follow-ups before being completed late in the day.
Breakfast was good, but service was inconsistent—often needing to flag staff down, and our orders were wrong both mornings. The rooftop happy hour has stunning views, though service was just okay. Charges from the bar and restaurant also can’t be added to your room, which felt inconvenient for a hotel in this category.
We booked tours through the hotel, and while the underground city was a highlight, some stops (like Pigeon Valley and the wine tasting) felt repetitive or underwhelming. The group tour guide was excellent, but our private tour was disappointing and not worth the extra cost.
The views are incredible and a big draw, but expect constant influencer photo shoots at breakfast and on the terraces. Service overall lacked polish and consistency; many staff don’t speak English confidently, which sometimes came across as unfriendly.
Shuttle service from the airport was convenient but overpriced. On the return, a taxi was half the price and more comfortable.
Overall, this hotel delivers amazing atmosphere and views, but falls short on service and luxury touches.