2/10 Slæmt
18. janúar 2025
Limited change/cancellation policy - Buy insurance
There was no stay, so I can't really attest to the quality of the place... This review is more about the hotel's limited cancellation policy. Thought I booked accommodations that could be changed if needed. Turns out that was only good one week in advance and not the typical 24-72 hour window at most other places. A major winter storm developed a few days before the booked stay and made it impossible to get to the destination, forcing the trip to be cancelled. Tried once through the hotel and once through Hotels.com to see if they would accommodate either a credit or partial refund, but no flexibility whatsoever. I'm now out almost $1500 for a trip that never happened. Be aware when booking... buy the insurance. Chatted with Hotels.com to cancel and honestly don't know if the even sent that through to the hotel, so don't know why they are even asking me to "rate my stay."
Staðfestur gestur
3 nætur/nátta ferð
Sannreynd umsögn gests af Hotels.com