the hotel itself was very nice and in a good location and the office personnel were very pleasant and accomodating. the cleaning lady for the room does not know her job. the big mirror was all dirty, she left us no cups for soda, only 2 towels in the room for 4 people sharing the room, the pillows were flat as a pancake, we had 2 beds, she made one and not the other, left us no sugar or cream for coffee. we had a good laugh over it all and we made it thru it.