Park Plaza Victoria Amsterdam

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Excellent hotel.

The hotel was fabulous. The most clean hotel I’ve ever stayed in. The staff were very friendly from the moment we entered the building. The rooms were very nice and the staff at the reception did say they have gave us the newly refurbished rooms which was really nice.

Hotel was excellent position. Due to Covid we were told that rooms would not be cleaned daily but we didn't realise that the bins would not be emptied and the tea/coffee would not be replenished. Could have been better informed but overall, we were satisfied with the hotel and would stay there again.

The hotel location was great , right opposite station and near touristic destinations. The lobby and bar was also smart and clean. Check in and out was quick. However , service element was poor. Did not make up room despite sign on .. took 3 calls each time to ask for fresh towels and then to ask for sugar. The room assigned was two elevators (in another building) despite low occupancy due to Covid.

I had some check-in issues. First I was given the wrong room, then an uncleaned room, then I was downgraded since my chosen room was not available. The staff are pleasant - well intentioned - but things were not well organized. Sever strange things happened - the bar claimed I did not have a card on file with the reception (I did) and the duvet in my room had some stains on it (I am sure it was clean/washed - but, old stains are not reassuring). Etc etc. I have stayed here in the past and it was good (which is why I made this booking) - this time was quite the opposite. On the basis of this experience, I am doubtful I will return, but, maybe I just had bad luck this time - with Corona, everything is weird - so, perhaps I should cut them some slack.

Location is terrific. Staff are extremely helpful and courteous. We got an upgraded room but room is huge but there is a strange stench from the carpet in the sitting area.

Located right across from Central Station making it easy to take the tram or metro. Lots of construction work being done outside the hotel so it makes taking a taxi slightly more difficult. The restaurant in the hotel is great. The walls were a bit thin which resulted in me waking up a few times during the night but overall the room was clean and comfortable.

Very good hotel easy to walk places