6 months ago my review of The Michelangelo hotel concluded it “A Precious Gem.” I added “my deep and longstanding hope is the owners realize the Michelangelo's significance and polish her back to her full glory.” Unfortunately time has made apparent its ugly occlusions, revealed fatal flaws, and, indeed, its close proximity to hull crush depth. Less flowery: It is sinking.
I must be abundantly clear at the outset: I continue to have the highest esteem for the hard-charging service staff. Their fine work - as I witnessed first hand - literally comes at the expense of breaking their bodies to make up for the lack of staff, poor communication by administration, and the absence of vision of the owners.
I joyfully reaffirm the fabulous I Lounge breakfast crew crew: Jimmi, J.C., Juan, Sian (Srry sp).
The bartenders of lunch and dinner: Shawn and Luna.
My dear comrades at the door: Cesar, Teddy, Nick, & the venerable Gene.
At front desk, Valther (Srry! sp) has proved to be the most honest and has been of significant assistance to me, above and beyond. The porters: Edwin, Rajeev, and Henry.
Security: Smiley and Shepherd.
Here is where things get dreadful, however; namely, the incompetence, negligence, and flim-flamming of the mid-level administrative class.
First in line is Hamadi the Front Desk Mgr. Hamadi is the epitome of “three monkeys management” – I see no misdoing by the staff. I hear only complaints about the guests. And I only speak in ways that place the bla