Prior to arriving I had several conversations with Saa. She was always professional, pleasant, friendly and helpful. She's an excellent representation for your business.
Upon our arrival we found our TV not working. James came to our room and corrected the problem immediately. He was pleasant, professional and quick to apologize for the inconvenience and resolved the TV problem right away.
On Saturday, a very busy day, Dana took care of greeting customers with a smile and pleasant attitude. Whether they were coming or going. As well as replenishing food, drink, and supplies for the breakfast area. She's amazing. Sara, James and Dana deserve a reward for their five-star customer service.
Now the facility does not receive high remarks!
-room very small, hence no room for luggage, trash can.. -TV not working when we first arrived
-pillows small -no place to sit, read, or write
-ODOR in room (maybe carpeting)
-smoke detector hanging from ceiling
A one-night stay o.k. longer to tight in space. If I were on vacation, it wasn't relaxing.
-room toilet not clean at back of lid near the screw area
-downstairs bathroom near front desk smelled liked urine
I have stayed at the Holiday Inn and probably when return there next visit.
