Tukan Hotel & Beach Club

the hotel is old, rooms are outdated with a funny smell, the toilet seemed either was used or cleaned long time ago. The receptionist was not friendly. And to make matters worse i think we left a tablet and have not been able to get in touch with them to verify if was left in the room. The only plus is tha they have great location, thats it

This was my favorite places to stay in Playa del Carmen, the location is really good. Part of the hotel was closed during my stay. I stayed in the upgrade room by their Aspira partner hotel so the big pool in photos was in a different building a block away. There was a smaller pool and a nice little fitness center. Overall, this was a really comfortable room, great AC, great water pressure. I liked that didn't have to walk through the lobby to get to my room. Electronic key cards. Didn't really like the plastic bracelet you wear. Many nice hotels have these, and I know it helps hotel staff identify that you are a guest, but it also makes you a little more of a tout target while on walking street. Huge balcony was nice. My only complaint was that I was on the third floor, which was not easy for lugging my dive gear up and down. You may need to request a mini fridge.

Nice place, great location. I stayed in the upper tier room, so the nice big swimming pool in photos was in another building about a block away. There are several buildings. The one where I stayed had a smaller but nice pool area and decent fitness room. Overall, would recommend this place. Not a big fan of the plastic bracelets the nicer hotels have you wear during your stay. Understandable that it helps staff identify guests, but the tourist touts seem to target you a little more. No elevator, and I was on the third floor, so lots of steps each days. Good workout, but tough if you have lots of luggage or dive gear. You can request a mini fridge.

I booked this online because it said pet friendly. When I was walking up with my small chihuahua, they said I had to leave her outside. I asked why? .... They said the hotel is not pet friendly. I showed the internet post from their hotel website and they looked at me like I was speaking a foreign language and just said sorry no pets.

Don’t go. Not good. Staff try to still money from me. Because the hotel brazaletes. Crazy. Never going back

It was ok for the price but had a lot of improvement with the AC, one day there was no water to shower and at this time is under renovation has NO lobby and no where in the site states that for you to be aware

I was assigned a double bedroom suite, it was more than excellent. Very pleasead!

At check-in, the clerk added "cleaning fee" of $26 CASH, did not want it on credit card. That made me uneasy right off the bat. No elevator, and sliding glass door to balcony would not lock.

The hotel that we paid for was closed. We had to asked the people on the streets what happened to it as it didn't have any information of what to do. I thought we were scammed. After walking around for 10 minutes somebody told us that their office was a block away and it was closed as well. Someone approached us across the street and told us that they were closed and guest were going to stay in the hotel across the street which had a total different name. How we were supposed to know???? No email, no sign in the hotel, nothing

Liked all the hanging plant and greenery. Accommodations were large and spacious