This is the photograph I took of the bedbug in my room during my stay at the Wingate by Wyndham West Monroe Hotel. I visited the front desk to present the image of the bedbug on my bed to the night shift supervisor and a colleague. They checked for available rooms at the hotel, but none were available. The supervisor offered to visit my room, where she personally observed the bedbug, proceeded to the housekeeping area, and returned with fresh linens to replace my bedding. I inquired about potential compensation for this incident, and the supervisor assured me that I would be compensated. However, approximately half an hour later, she telephoned my room, stating that due to my reservation being made through hotel.com, I would need to contact them directly regarding this situation, which I did the following morning.
Not compensating your guest after committing to do so is not an appropriate way to treat your guest at your hotel, especially considering the bed bug infestation in my room that you acknowledged.