Hotel Granados 83

Excellent boutique hotel!!

We loved this hotel! It is very centrally located. Access is easy. Service is perfect; understated and helpful. We loved the balcony off our room and the chocolates left on our bed at night: we can’t wait to go back!

I'm here right now, and specifically asked for a quiet room, when sleeping with a kid. When we arrived, the neighbours were heavily smoking. They came back from a party at 5. Shouting and screaming, playing music. When I came to the hall way to knock on their door - 2 guys were blowing each Other off. Got an other room from tomorrow - but still . They are still shouting and partying in the room. Frances in the reception tried to help. Not a nice way to start a trip.and not a family friendly hotel. I'm still shaking.

My wife and I were very disappointed with Hotel Granados. We got a shoebox size room that faced the elevator hence no light in the room at all. The bathroom door was made out of see-through glass, which due to the size of the room, left no site unseen. Check-in time was specified as 2pm, yet we could not check in until almost 5pm. The last night of our stay we requested a cab at 5:30pm from the front desk to pick us up at 6:00pm. We came downstairs at 6pm and the front desk rep told us that he tried to contact the cab line for the last 10 minutes but did not get a hold of anybody. He then gestured us to go up the street to hail a cab ourselves. I found this extremely unprofessional. If you cannot get a cab for a guest, I would think you would go the extra mile to hail one yourself from the street to ensure it is ready when your guests need it. The maid cleaned the room after 4pm, when we just returned from our day excursion. She apologized and said she'd only be a few minutes. We waited at the bar for her to finish. When we got back to the room, a few minutes after, the door opened and another lady stood in the doorway with the cleaning lady, no knock, just straight opened the door. When she saw us, she apologized and said she just needed to check the maid's work. Again, very unprofessional. What if one of us had taken a shower in the see through bathroom. All in all, for the price of the room, we would have expected something better. We will not stay at this hotel ever again

Good overall and the service was great! A bit too expensive for me but worth it in the end as my mother was very comfortable.