This hotel is in a very good location in Turin, a block off the main areas. The room was delightfully decorated, and mostly clean (a little mold in the shower stall). The weirdest thing was that the water cannot drain in the shower, because the drain is not the lowest part. Also, the courtyard is part of a residential complex, so there were babies and dog noises. My room was lovely to look at, but there was some kind of public space above me, so I was awoken each night to furniture being moved around for 15-30 minutes, and the strong smell of antiseptic cleaning fluid of some kind. The breakfast was nice, but the reception and wait staff seem really unhappy. I feel like there could be some management issues here. I have stayed in hotels in Italy countless times over many years, so this wasn't cultural - there was something lacking in their esprit de corps all four nights I was there. I saw one manager with a blond ponytail running and barking orders. She may be the issue, I couldn't tell you, but I suspect they have high turnover. The hotel is beautiful, though, with an exceptionally comfortable bed.