We experienced an unfortunate incident.
When my family from Spain, planned the trip to Canada and we decided to join them in Toronto, we chose Marriott as our first line of hotel chain. Residence Inn is our favorite brand due to the convenience for families.
When we found out, that our family slept the night before in a broken mattress, we felt insulted. We called the front desk and requested a functional mattress for our family, or-another bedroom. We never asked for an upgrade.
He offered as a solution to move for a bigger room. We did in our own at 10:30pm. This is not something a customer should do before going to sleep. We understood by his own words, the night will be waived, and it was reasonable.
Then, i received an invoice with the total amount for the two nights.
Then the company Marriot offer of 30% and upgrade for our next stay in Toronto . This compensation is not going to ameliorate or diminished out disappointment. The truth is, we paid for a service that is not even at a level of a human being.
We at not planning to go back to Toronto not to this hotel.