I booked a 3-night stay at the Palace Resort and I will never be back.
The first room was disgusting: dead cockroaches in the trash, a used floss pick, crumbs on the floor, a sticky red mess under the fridge, and stained yellow sheets. We were moved to other rooms, but the problems continued — even the towels were dirty and stained. These weren’t small oversights, they were major hygiene failures. I actually ended up buying my own bedding.
On top of that, the rooms look nothing like the photos online. The resort advertises bright, modern spaces, but what we got was outdated, poorly maintained, and dirty. Very misleading.
The receptionist did her best to help by moving us, but management was completely absent. I tried multiple times to contact the manager with never a response. No apology, no explanation, no accountability. I had to go through Expedia, and only then did the hotel refund one of the three nights.
To make matters worse, I later discovered the Palace Resort hides negative comments on Facebook instead of addressing them. That says a lot about how they treat their guests.
For the price I paid, I expected clean rooms and basic service. Instead, I got filthy conditions, unresponsive management, and false advertising. Don’t be fooled by the photos or social media image — the reality is dirty rooms, poor management, and no accountability. Spend your money elsewhere.
I have pictures to show everything that I just talked about in this review as well.