2/10
You only truly know much a hotel and it's owners care about you when ask them to address why the body fluids of previous guests are on your bedsheets.
Superficial words on a website and a greeting in the lobby are meaningless when you scratch the surface and find issues of basic hygiene from this Raffe Hotel.
Poor cleaning in the bathroom was a warning but, an undersheet peppered with yellow stains made me feel sick. Occupying four locations, the stains clearly matched the different groin locations of previous occupants and showed an extreme level of willful avoidance and a lack of care for incoming guests.
With the bed stripped back to just the sheets that had been cleaned I experienced the worst nights sleep I have ever had, the gaps around the door give you that 'sleeping in a corridor' experience whilst the staff entrance at you window allows you to hear all the gossip in HD quality at 5am.
In response to the unhygienic conditions and noisy staff FGH recognised these complaints and offered me a new room but, then gave it to another guest! They also offered me one meal of my choice but, waited till I had eaten elsewhere before sending me the email at 8:30pm on my last evening.
I left the hotel after having to sleep back in the same noisy room and with the cost of one smoothie removed from my bill.
I have reached out to the owners of the the hotel who also own Plantation Island Resort & Lomani Island Resort, so far they are happy with the hotels handling of theissue
Ian
2 nætur/nátta ferð
