The Ellie Beach resort offers rooms with a balcony with views on the pool facing the opposite rooms, a room with partial ocean view, a room with full ocean view, & suites. We made sure to pick and pay extra for the Ocean view room, but once we got there, the lady at the reception first lied to us saying that all rooms had partial ocean views except suites, her tone was not welcoming and quite rude when we explained that’s not what we paid for. She didn’t look to accommodate us, and ruined a family trip, just because she was trying to move quick and place us somewhere. If that’s how they treat Platinum members, that’s a shame, because I wouldn’t recommend this place at all. Very misleading and false advertisement. All other properties in the same street looked nice & cleaner.