Our stay at this hotel in Santa Barbara was nothing short of a disaster, especially considering how ridiculously expensive it was for the bare minimum of service. First off, there was no bottled water in the room, the towels were thin, cheap, and limited in number—hardly enough for two people. To make matters worse, there were no basic amenities like tissues, shampoo, or conditioner. It felt like we were staying in a low-budget motel, but paying premium prices!
The worst part? The concierge gave us the WRONG key, and we ended up walking into someone else's room. It was a complete invasion of privacy and a horrifying experience for both us and the occupants. We were shocked and deeply uncomfortable for the rest of our stay.
This was by far the worst hotel experience we’ve ever had, and we will never return. Save yourself the money and headache—stay somewhere else!