SIXTY Lower East Side

Upon arrival desk agent told me I could ONLY use a credit card with a chip in it. I didn’t have one on me so I asked what he suggested I do and he said I’ll just cancel your reservation. No alternative, no options nothing. I asked him what I should do and he basically said find another place. I asked if there was a manager who could help, he said he was the manager. I asked him to please try and swipe my card. The gentlemen did not smile once or seem interested in helping whatsoever. Finally after offering to pay cash for my stay and incidentals (I work in a resort we would never take cash for incidentals RED FLAG) was the only attention I got from him. He was eager to take cash. I then basically had to beg him to try and manually enter my card and it worked no thanks to him. The room was run down the couch was disgusting and the bathroom floor was filthy. I was across from the bar and smelled like a zoo but the noise everyone complains about I wasn’t there for. The bed was comfy the valet were nice but that’s about it. There are also tons of hidden fees where the stay was supposed to be $200 cost me $397. Still one month later a duplicate charge is still pending. I wrote a review on trip advisor and a “manager” reached out for me to contact him. I called and was told he is on vacation for two weeks. Save your money and stay at another place for that price I would have stayed at many other highly favored hotels.

The room was excellent and exactly what we were hoping and looking for. It was very quiet, and what we requested on the special requests (away from the social club for easy sleeping). Would absolutely stay again.

I stayed the weekend and all personnel were both professional and very friendly. I will stay in this hotel when I return to visit my family. Thank you.

Excellent location, bars and restaurants all around, easy access to all else in the city. Great rooms. Excellent service.

beaten down