Castille Paris - Starhotels Collezione

Incredibly disappointing stay. Hotel is very rundown and the rooms are tiny. I’ve stayed in many boutique hotels in Paris at the same price that are much newer, nicer and most importantly, cleaner. I found a giant cockroach in my bathroom (photo) at 10pm. Reception offered to move me to another room. But it was very dim and a bit scary for me as a lone female traveller. So I requested that they re-clean my room and the front-of-house did just that, as housekeeping had left for the day. They checked all the corners & under the bed, & changed out my sheets and towels. I appreciate Eliza and Catherine who did what they could to put me at ease. They also offered drinks and breakfast but I turned these down. By the time we were done it was almost midnight. At checkout manager Benjamin apologised and offered his card for the next time I’m in Paris. He said the cockroach might’ve appeared because of ongoing construction next door. I don’t care for excuses; I saw that the exposed aircon vents in my room were extremely dusty and everything was chipped and worn, plus they use heavy velvet fabrics everywhere. So maintenance is definitely an issue. There’s no way I’ll ever return to the Castille. I feel that the only way they could’ve made it right was if I didn’t have to pay for that particular night’s stay, as it maddened me that I paid so much for such a dirty room.

Great location and a super property.

Wonderful location. Great service

4tht visit. Grest place