Staff was very nice and accommodating. The reviews online don't match the property. Had a 7 plus rating out of 10, I thought we were staying at a clean and safe place, not so much. We had to change rooms once we arrived because that bathroom wasn't clean, poo and mold on the toilet. Figured they would send someone up to clean it, nope, we had to change rooms. Left for dinner, came back and a homeless person was doing drugs off of foil next to the back entrance in front of my children. The next morning, an ambulance was out there, not sure if they OD. The cleanliness of our room was lacking. Looked like poo was wiped on the walls and light switch in the bathroom. Black stuff was coming out between the seams in the shower. Yellow moisture was dripping from the ceiling in the bathroom. Couldn't walk barefoot in the room without your feet turning black. The walls and door handles in the place were disgustingly dirty. They didn't fight when I asked to cancel the remainder of our reservation and a full refund. We will see if they refund my money.
