Unfortunately, our stay was very disappointing.
The rooms did not match the impression given by the photos. Upon entering, the room had an unpleasant smell, which was not a good start to our stay.
At check in, we were asked to provide details for all family members. When I mentioned that we had never been required to do this before, the staff member responded rather dismissively and stated that there were new rules requiring information for all guests. After further discussion, she then said that this only applied to foreign guests. When I explained that we live in Sweden, she changed her position and said the additional guest information was no longer necessary. This interaction was confusing and felt unprofessional.
We are a family of four and were assigned a room next to a group of school football players. Throughout the evening and late into the night, there was constant noise from running in the corridors, shouting, and repeated door slamming. As a result, we were unable to get a proper night’s sleep.
Overall, this was a very poor experience, and unfortunately we cannot recommend this hotel based on our stay.