2/10 Slæmt
15. apríl 2025
Appaling Customer service and Communication
I cant tell you about the stay because on the day of the booking i called to check on parking and was was told by hotels.com that the parking was full and i would have to find parking elsewhere. I have a van and couldn't park anywhere. I asked Hotels.com to cancel my booking but for some reason, that didnt happen. I was asked to ring the hotel, i rang at least 10 times but they never answered and the one time they did, they couldnt tell me anything as the booking ref from Hotels.com was not one that they recognised. They constantly sent me messages about how was my check in and others that didnt make sense. They said that they tried to call me but i had no missed call from them. They even asked me to review the hotel!!! I never stayed there. Hotels.com have now asked me to cancel the hotel or i may get extra charges!!! The date has now passed and the service or lack of, from both the hotel and hotels.com has been the worst i have ever experienced when booking through hotels.com. No one talks to you anymore, I am seriously thinking about moving my business elsewhere.
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