On arrival we parked the car and got given the permit, our room wasn’t ready so we went to town. When we came back we got given our room number, which was in the lodge. We realised there was a wedding that day in the same building and we was directly above it. Reception hadn’t told us this. We asked to move which was told there was only one room on the 3rd floor but a twin, in the same building so we decided to stay in our room. We Was then told it was £10 to park the car.
The room was grim, dirty, old, shower head full of limescale, sink filthy. The music was so loud we decided to move.
Twin room, was t much better music was still loud, pictures broken, old, tired. Only thing different bathroom was cleaner.
The hotel said they had told me about the wedding when booking but this wasn’t the case. I got a email in the evening informing me of the parking and functions. Quite clearly there is some sort of miscommunication with the hotel and this platform. The hotel part looked nice and potentially has much nicer rooms but I can’t comment as we we didn’t stay in this section. We go away once a year and chose this hotel on its pictures and reviews.
There is a pool, sauna etc but the sauna was broken, not that we was told this at reception.
The only positive the hotel gave us one drink voucher as I mentioned it was our 10 year anniversary. Safe to say it’s not a memorable stay and I feel really upset with the whole experience.