The front desk staff, Ilknur and Joanna, were wonderful. They helped me with directions, luggage, and lots of other things. I can’t compliment or recommend them enough.
Although right on a main road, my room faced the back and was extremely quiet. Included breakfast was very good- croissants, cereals, eggs, yogurt, fruit, etc.
Location was good for my purposes, to be near a family event. Hotel is very close to Tube stop (Hendon Central), but be aware the surrounding shops are geared to the neighborhood, it is NOT central London.
Room was very clean. Not huge but had a kettle amd small fridge. No complaints at all, it was very comfortable for the 3 nights I stayed.