6/10 Gott
2. janúar 2025
Room was clean enough, but I booked a pet friendly room and advised of the same when checking in. When I walked in with an 8lb Yorkie, the receptionist freaked out. Said she didn't put us in a pet friendly room and only certain rooms are pet friendly. When I stated it was noted on the reservation as well as registration, she advised the she wasn't going to change the room. "Just take care of our dog ". She then advised that she was going to charge an extra fee because we had the dog. The fee isn't an issue. The poor customer service and lack of commitment to the hotel is. Upon getting to our floor, the smell of smoked marijuana filled the halls. I wish the staff would be as concerned about weed being smoked in a smoke free hotel than a 8lb Yorkie.
Sam
Sam, 1 nætur/nátta ferð
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