8/10 Mjög gott
28. ágúst 2025
Nice hotel lots of extra charges
We arrived and were welcomed at the desk, while checking in the lady serving us attended to 2 other people during our service. Once she left to make coffees for someone and then she attended to someone checking out. I expected to have her full attention while checking in and other guests waiting as they can see she was busy.
The room was lovely and big, the sofa bed was made up for our teenage daughter. After laying on it for sometime there was a metal bar across it which made sleeping very uncomfortable. On check out we were charged €30 for this bed. We were told they knew the bed was uncomfortable when we informed the reception as they had been told previously. They then told us that the charge was because they were told we had a child under 2 with us and not a teenager. Unsure why a sofa bed was made up for a child under 2!
We booked a parking space which we knew we would have to pay extra for but they then charged an extra €25 for using the electric charger. So our parking for 1 night was€50!
Breakfast was €25 extra per person but we don’t eat much in the mornings so declined. We did not find anywhere localish that was open before 9 for breakfast.
Bathroom was a good size but unless you’re 6 foot tall you’ll have to plug the hairdryer in in the bedroom.
The hotel is in a great location for the square and the many attractions in Bruge and just around from the chocolate shops.
A little disappointed in general with the hotel and extra charges.
Julia
Julia, 1 nætur/nátta fjölskylduferð
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