4/10 Sæmilegt
25. nóvember 2024
Good location, poor customer service
We stayed for 3 nights and our experience was mixed. The room was quite nice and we enjoyed the kitchenette, as dining options are limited in the area. The hot tub and river view were also enjoyable. The customer service at this hotel is not good, however. There was a planned power outage that ended up lasting until 6:30pm (far past their estimate of 5pm), which meant sitting in the dark for 90 minutes. The front desk staff were quite rude to us when we kindly asked for updates. The hot water did not come back on in our room that night and the front desk said they would send out maintenance but they did not end up coming and the problem wasn’t resolved until the next day. The hotel supervisor, Christian, said that he would give us a 20% discount for the poor service, but we have yet to receive that one week later.
Bottom line: this is a good place to stay if you want to be close to the park, but do not expect reasonable customer service if you run into any problems with your stay.
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