4/10 Sæmilegt
6. janúar 2025
Not the Novotel Standard!
Upon arrival our group of 6 were warmly welcomed & informed of the hotel facilities along with nearby conveniences.
Unfortunately our stay wasn’t pleasant beyond check in. The lifts had no air flow/ air conditioning and felt like a sauna & musty odour. Our rooms were on the top level and the musty odours in the rooms was very off putting. One of the rooms had rubbish in the bin from a previous guest, another room the iron didn’t work & the overall room hygiene standard was sub standard compared to other Novotel Hotel stays.
Breakfast check in took almost 20 minutes as there was only one female staff member who was making takeaway coffee’s whilst trying to attend to checking in guests for breakfast. One of our group has food allergies and waited over 30 minutes for an omelette to be made as there was only 1 chef. The buffet breakfast on offer was sub standard with the scrambled eggs like lumpy soup, the pancake machine ran out, the fruit salad was anything but fresh! At check out the female Duty Manager did not greet any of us in a friendly manner, she seemed very annoyed about something as she was speaking to the other reception staff in a very unpleasant manner. When we were checking out she claimed
that we needed to pay for breakfast. I provided her with all 3 room booking confirmations which included breakfast, however she was not accepting of that and was extremely rude & condescending.
What should have been the start of our vacation turned into an upsetting situation.
Kim
Kim, 1 nætur/nátta ferð með vinum
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