Tokyu Stay Ginza puts you in a great location, within a 15-minute walk of Ginza Six and Tokyo International Forum. Guests will have free perks like WiFi and wired internet. Also, Tokyo Imperial Palace and Tokyo Tower are just a 5-minute drive away. The helpful staff and nearby shopping get great marks from fellow travelers. The property is just a short walk to public transportation: Higashi-ginza Station is 3 minutes and Ginza Station is 3 minutes.
Languages
English, Japanese
At a glance
Hotel size
191 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Guests must be at least 20 years to stay in a smoking room.
As of July 1, 2023, housekeeping service will be provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
No onsite parking
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
Restaurant
Coffee shop
Traveling with children
Children stay free (see details)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Accessibility
Elevator
Room amenities
Be entertained
42-inch LCD TV
Cable TV channels
Home comfort
Air conditioning
Slippers
Children's slippers
Iron/ironing board (on request)
All-in-one washer and dryer
Laundry detergent
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Deep soaking bathtub
Shower/tub combination
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Free newspapers
Free WiFi and wired internet
Food and drink
Refrigerator
Microwave
More
Housekeeping (on request)
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 1500 per person
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Tokyu Stay Ginza Hotel
Tokyu Stay Hotel
Tokyu Stay Ginza
Tokyu Stay
Tokyu Stay Ginza Hotel
Tokyu Stay Ginza Tokyo
Tokyu Stay Ginza Hotel Tokyo
Frequently asked questions
Does Tokyu Stay Ginza offer free cancellation for a full refund?
Yes, Tokyu Stay Ginza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Tokyu Stay Ginza?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Tokyu Stay Ginza?
Sorry, there's no onsite parking at Tokyu Stay Ginza.
What are the check-in and check-out times at Tokyu Stay Ginza?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM.
Are there restaurants at or near Tokyu Stay Ginza?
Yes, there's an onsite restaurant.
Does Tokyu Stay Ginza have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Tokyu Stay Ginza like?
Tokyu Stay Ginza is in Ginza, a short 3-minute walk from Higashi-ginza Station and 4 minutes' walk from Ginza Six. Travelers say this hotel is in a good location.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Good
Nov 18, 2024
Non-existent Service
There's no free bottled water in the hotel whereas 2 years ago, they had that amenity. One also has to pay 1,500 yen if you want your room cleaned. They only offer limited housekeeping which is change of towels & collection of trash. For the amount they are charging for a night stay, I expected that these services would be readily offered. We stayed here in 2022 and we didn't have any issues with them then.
Shirley
Shirley, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 12, 2024
Katharina
Katharina, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 4, 2024
Good location next to Higashi-Ginza and walkable to Ginza station underground if needed to get to the other lines. The train from Higashi Ginza goes straight to Haneda which is super convenient
The one complaint was that being on a lower level facing the main street is quite noisy as there's a highway going undernearth. The staff though were nice enough to move us to a high level facing the smaller inner street and it was quiet.
The hotel doesn't do full room cleanings. Just towel swaps and garbage emptying. Its a 1500 yen fee to do a 'full' cleaning.
Jason
Jason, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 4, 2024
Daniel
Daniel, 9-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 30, 2024
Grace
Grace, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 26, 2024
Verified traveler
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 24, 2024
Matthew
Matthew, 9-night family trip
Verified Hotels.com guest review
8/10 Very Good
Oct 10, 2024
Good location, efficient business hotel.
Very convenient location.
Typical, clean, efficient Japanese business hotel. Could have benefitted by have clothes storage, but good overall.
Lawrence
Lawrence, 9-night trip
Verified Hotels.com guest review
6/10 Good
Oct 6, 2024
Kristina
Kristina, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 2, 2024
Excellent location. Clean, safe, and convenient. Loved the property. We got an unexpected upgrade. Thank you.
Adnan
Adnan, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 25, 2024
The hotel staff culture seems a bit toxic, one particular staff member was particularly rude for no apparent reason. Besides that there were no issues with th hotel itself and their facilities.
Verified traveler
9-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 22, 2024
Great property. Great staff. Great breakfast. This hotel is located perfectly next to the subway system, close to a lot of shopping and cultural sites (Edo Castle ruins/Imperial Palace grounds). The staff is extremely attentive and courteous, even going as far as coming back out to check on us as we were loaded up in our taxi trying to get to our next destination after checking out! The staff member ended up helping us translate to Japanese, and this was after she hailed him for us.
James
James, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 17, 2024
Henry Gee Ho
Henry Gee Ho, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 4, 2024
Verified traveler
2-night trip
Verified Hotels.com guest review
4/10 Fair
Aug 31, 2024
They have stupid policy of charging additional if you want room cleaned and change sheets. I told them for one of days them and they forgot to schedule. When coming back to room not cleaned and then they offered me different room or change sheet myself for free.
Adrian
Adrian, 6-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 27, 2024
Alfie
Alfie, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 22, 2024
The location was very close to train stations& walkability to restaurants and shops was really great. The hotel was clean and the staff was friendly. The breakfast buffet that they offer is okay but needs more variety, have stayed at other hotels that provided a much better spread of dishes. We will definitely stay here again, the location is great and safe.
Maria Rosita
Maria Rosita, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 20, 2024
Na
AHMAD
AHMAD, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 19, 2024
It’s in the middle of everything. You can walk from everywhere from here train stations, bus stations, mall, dining, shopping.
James Oliver
James Oliver, 5-night family trip
Verified Expedia guest review
8/10 Very Good
Aug 18, 2024
Tokyu Stay Ginza
The room was clean & the included breakfast experience was wonderful. The room was small, but right in the center of Ginza! A great experience!
Warren
Warren, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 15, 2024
The room a bit small, nice to have washer/ dryer in the room. Short distance walking to Ginza upscale mall and restaurants.
Phong
Phong, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 9, 2024
Jasmine
Jasmine, 16-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 9, 2024
Great Location! Private washer/dryer! Love this.
Location was excellent! Just a few blocks to major luxury shopping malls with food court full of overwhelming delicious food choices. Ippudo Ramen right next to the back exist of the hotel was so convenient. Staff was friendly. The room had private laundry machine/dryer, a little breakfast nook, shelf full of mugs and utensils we could use for tea/coffee. I wish this location also has kitchenette that the other Tokyu Stay in Aoyama has. Overall it was clean and great. I think the vertical space in the room can be utilized more, to install shelves or hooks to hang things. Coming from the USA, I expected hotels in Japan to be much less spacious and it was, barely had space for luggage. However all the other hotels we stayed at in Japan were like that.